COVID-19 Community Response Freephone Open Over The Weekend

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COMMUNITIES and voluntary groups are being reminded that the new telephone helpline to assist members of the public in accessing non-emergency and non-medical services and to provide support and advice to people during the current public health emergency, is operating over the weekend from 8am-8pm.

The free, confidential phoneline service established by the new COVID-19 Kerry Community Response Forum is already proving hugely successful, with callers from all over Kerry utilising the service to avail of the response offered by community, sporting and voluntary groups.

These groups have come together under the umbrella of the Forum to mobilise and coordinate the response to the current crisis, particularly in responding to the needs of vulnerable households and individuals.

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The FREEPHONE number 1800 807 009 is available from 8pm-8am, seven days a week. A text line (text ‘SUPPORT’ followed by your NAME to 50555) is also available for the hearing impaired or those who require a call-back from the service while requests can also be e-mailed to

The helpline, which is manned by trained volunteers, is focussed primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of essential items like groceries, medicine and fuel.

Where another agency or organisation can provide more appropriate information or advice, the caller will be connected with other organisations or services if required. The group is asking members of the public to share the phone number with elderly or vulnerable neighbours.

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