Know Your Rights: What To Do If You Didn’t Get The Student Grant You Were Expecting

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Know Your Rights has been compiled by Kerry Citizens Information Service which provides a free and confidential service to the public…

Question: I’ve applied for a student grant to start a college course this year but I didn’t get the grant I was expecting. What can I do?

Answer: Applications for the Student Grant Scheme are processed by Student Universal Support Ireland (SUSI).

If you are not happy with the outcome of your application, you can ask SUSI to review the decision if there has been a change in your circumstances or if you think your household income wasn’t assessed correctly.

You can also request a review if you think you should get a special rate of grant or if you think there was an error in assessing the distance between your home and college (which affects whether you get an adjacent or non-adjacent rate).

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You can request a review by using the online form on the website susi.ie.

You can also make an appeal to SUSI if you are not happy with your final grant decision or if you request a review and are not satisfied with the outcome.

You must make the appeal within 30 days of the original grant decision. This deadline may be extended by a further 30 days if the Appeals Officer accepts that you have reasonable cause.

To appeal, you complete the form, available at susi.ie, explaining why you think SUSI applied the rules incorrectly. The Appeals Officer will notify you of the outcome within 30 days.

If your appeal is turned down you can submit a further appeal to the independent Student Grants Appeals Board, outlining why you believe the scheme has not been interpreted correctly in your case. When you get the written decision of the SUSI Appeals Officer it will include information on how to submit an appeal to the Student Grants Appeals Board.

The Board has 60 days to decide on your appeal and will write to you to let you know its decision. An appeal of this decision on a specific point of law is possible and can be made to the High Court.

Further information is available from the Citizens Information Service below.

• Contact us in Tralee on Tel: 0761 07 7860 Killarney 0761 07 7820, Listowel 0761 07 7840 Kenmare 0761 07 7810, Killorglin 0761 07830 & Caherciveen 0761 07 7780.

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0761 07 4000

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