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Know Your Rights has been compiled by Kerry Citizens Information Service which provides a free and confidential service to the public…
Question: I’m unhappy with a recent experience I had when hiring a taxi. Where can I make a complaint?
Answer: The National Transport Authority has overall responsibility for regulating taxis, hackneys and limousine drivers. It deals with complaints relating to the:
• Condition, roadworthiness and cleanliness of the vehicle
• Conduct, behaviour and identification of the driver
• Fares charged by the driver
• Hiring and booking of the vehicle
• Identification and the general appearance of the vehicle
The Authority’s website, transportforireland.ie, provides information on the hiring of taxis, hackneys and limousines and about making a complaint.
If you wish to make a complaint, you can make it online, download a complaint form or obtain a complaint form from the Authority’s information line at 0761 064000.
You need to submit a copy of any receipt obtained for the journey with the completed complaint form.
Once the complaint has been investigated, the Authority will decide whether to take further action. If it decides to take further action it can:
• Give advice to the driver or operator, or
• Issue a formal warning or
• Proceed with prosecution in court
When making a complaint you should be prepared to give evidence in court, if necessary.
You can find out more at https://www.transportforireland.ie/taxi/faqs/.
Further information is available from the Citizens Information Centre below.
• Contact them in Tralee on Tel: 0761 07 7860 Killarney 0761 07 7820, Listowel 0761 07 7840 Kenmare 0761 07 7810, Killorglin 0761 07830 & Caherciveen 0761 07 7780.
Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0761 07 4000
