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Know Your Rights has been compiled by Kerry Citizens Information Service which provides a free and confidential service to the public…
Question: My flight was cancelled, what am I entitled to from the airline?
Answer: The airline must give you a choice of:
• Re-routing to your final destination at the earliest opportunity or at a later date if you prefer
• A refund of the cost of your ticket within 7 days
You may also be entitled to compensation. It depends on when you were notified about the cancellation.
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My flight is delayed, what am I entitled to?
You must be offered free meals and refreshments If your flight is delayed for:
• 2 hours or more and is for a distance of 1500 km or less
• 3 hours or more and is for a distance of 1500 km or less within the EU, and between 1500 and 3500 km outside the EU
• 4 hours or more in the case of all other flights
You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.
What if the flight is delayed for 5 hours or more?
Then you must be offered a full refund.
What if I get upgraded or downgraded?
If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.
Read more about Air passenger rights in the European Union on citizensinformation.ie https://bit.ly/3v5Fzb3
• You can call a member of the local Citizens Information Service in Kerry on 0818 07 7860. The telephone lines are staffed from 10am -4pm from Monday to Friday. The National Phone Service is available on 0818 07 4000 Monday to Friday 9am – 8pm.
Alternatively, you can email on tralee@citinfo.ie or log on to www.citizensinformation.ie
