New COVID-19 Helpline For Kerry To Be Launched On Monday

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A NEW telephone helpline will be launched on Monday to assist vulnerable members of the public in Kerry to access non-emergency and non-medical supports during the current public health emergency.

The free and confidential phoneline service has been established by the recently established COVID-19 Kerry Community Response Advisory Group which includes over a dozen agencies and organisations who have come together to assist in the coordination of the community and voluntary response to the current crisis.

The FREEPHONE number will be launched at 11.00am on Monday and will be available from 8am to 8pm seven days a week. A text and email service will also be available from a newly established call centre.

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The helpline is focussed primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of essential items like groceries, medicine and fuel, especially where no such deliveries or provisions are not already in place.

The new phone service follows weeks of planning, preparation and training by a range of statutory, community, sporting and voluntary agencies in the county, which are part of the COVID-19 Kerry Community Response Advisory Group. The Group includes:

Health Service Executive
Kerry County Council
An Garda Síochána
Kerry Red Cross
Kerry Civil Defence
Kerry Volunteer Centre
North East and West Kerry Development
South Kerry Development Partnership
IRD Duhallow
Kerry GAA
Kerry Public Participation Network (representing 700 approx community groups in Kerry)
Kerry Age Friendly Network
Local Link Kerry
St Vincent de Paul Society
Citizens Information Service
Other community, voluntary and sports representatives

The Advisory Group came together to complement the tremendous work already underway across the county as communities respond to the needs of the vulnerable and it aims to ensure that any gaps in existing provision can be addressed and coordinated centrally.

One Comment

  1. Maura Dutton says:

    Hi….We are over seventy in age and as per Government instructions in cocooning. We would appreciate assistance with grocery shopping.
    Please let me know what our next step is, and a contact number.
    Have tried home delivery with Tesco….but no slot available.
    Appreciate all assistance,
    Thank You,
    Live in town of Tralee.