Know Your Rights: Shopping Online After Brexit 

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Know Your Rights has been compiled by Kerry Citizens Information Service which provides a free and confidential service to the public…

Question: If the UK leaves the EU, what changes can I expect when shopping online from a UK retailer?

Answer: EU consumer law will not apply to UK sales, including online sales, after it leaves  the EU. Therefore, your current consumer rights as provided for under EU consumer law will no longer be available.

For example, if you are in a dispute with a UK-based trader, you may not be able to avail of the European Consumer Centre network or the European Small Claims Procedure.

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However, consumers in Ireland can take individual action through the Irish courts if they have purchased online from UK traders who do business in the EU.

You should also be aware that following Brexit, you may have to pay certain taxes and duties when buying from the UK. You may have to pay customs duty, excise duty and VAT.

These charges are calculated according to the value of the item and can include the transport costs.

You can find detailed information about your consumer rights and Brexit on the Competition and Consumer Protection Commission website, and on your consumer rights in the event of a no-deal Brexit on the website.

• Contact us in Tralee on Tel: 0761 07 7860 Killarney 0761 07 7820, Listowel 0761 07 7840 Kenmare 0761 07 7810, & Caherciveen 0761 07 7780. Outreach Services; Killorglin weekly, Dingle monthly, please call Tralee for more information.

Information is also available online at and from the Citizens Information Phone Service, 0761 07 4000

One Comment

  1. Matty O'Leary says:

    What would help here, would be if the EU was reasonable and give the UK a sweet trade deal. This would be serving the real interests of Ireland.

    The fact that the UK is one of the most significant contributing members states of the EU should have guaranteed a friendly and generous free trade agreement.

    The fact that the EU has not do this, says everything about the true nature of the EU.

    After all the EU can offer the Mercosur group (in Spanish), Mercosul (in Portuguese), or Ñemby Ñemuha (in Guarani), officially Southern Common Market, is a South American trade bloc established by the Treaty of Asunción in 1991 and Protocol of Ouro Preto in 1994. Its full members are Argentina, Brazil, Paraguay and Uruguay a sweet deal to assist French and German industrial access to their markets and endangering Irish agricultural industrial markets by offering low quality, untraceable beef access to EU markets. PS this trade deal, further incentivises the clearing or burning of the rain forests, not to mention the issues of transporting poor quality beef across the Atlantic to the EU with its environmental impact due to transport and CO2 emotions.

    The rules of democracy are clear. But, the EU and its allies do not take no for an answer especially from the people.
    If Michael D. Higgins were elected into the presidential office against Peter Casey at a margin of 52% to 48% would we have any questions! The results would be indisputable, especially if it was the largest national turnout of 72% of the population.
    But, what if Peter Casey votes accused Michael D. Higgins voters of not knowing what they were voting for and call for a second vote on the matter and branded it a peoples vote to make it sound democratic. Well, if the Brexit referendum was not a peoples vote, what is?

    Does any Irish people still care about the first referendum on the Treaty of Lisbon held on 12 June 2008 was rejected by the Irish electorate, by a margin of 53.4% to 46.6%, with a turnout of 53%. The second referendum on the Treaty of Lisbon held on 2 October 2009 and the proposal was approved by 67.1% to 32.9%, with a turnout of 59%? Well, maybe they should!

    Give me a break, a no deal Brexit would be even better for democracy at this point.

    However, I have no worries about Britain leaving the EU on Halloween without a deal as German industry needs the British market at a time they are sinking fast. So, the EU will throw Irelands geopolitics interests under the bus, just like they did to our agricultural industry.

    Hence, disregard the above articles advice, unless you have faith in the EU 😉