Tag Archives: Kerry Citizens Information Service

Know Your Rights: Citizens Information Shares Supports Available For Families

.

THE International Day of Families is annually held on May 15th and it promotes the importance of a healthy and well-balanced family.

It is a day to celebrate your family and what your family means to you.  The importance of this day and what it represents is a great opportunity to highlight some of the information, advice and support Citizens Information can provide to families.

Some of the most common queries they are receiving from families right now are;

Continued below…

.

Working Family Payment, formerly known as Family Income Supplement (FIS) is a weekly tax-free payment available to employees with children. It gives extra financial support to those on a low income.

You must be an employee to qualify for it, self-employed aren’t eligible to qualify for the payment.

You must also have at least one child under the age of 18 who lives with you or is financially supported by you or is aged 18-22 in full-time education.

The Back to Work Family Dividend scheme aims to help families to move from social welfare into employment.

It gives financial support principally to lone parents and long-term jobseeker families with children who find or return to work. If you qualify you will still get a reduced weekly social welfare payment for up to 2 years.

If you qualify for either of the two payments above you may be entitled to the Back to School Clothing and Footwear Allowance, which is a scheme that helps you meet the cost of uniforms and footwear for children going to school. It is open from June 1st until September 30th each year.

One-Parent Family Payment (OFP) is a payment for men and women under 66 who are bringing children up without the support of a partner.

To get this payment you must have at least one relevant child below 7 years of age, but there are exceptions to this. You must also meet other conditions and you must satisfy a means test.

Job Seekers Transitional (JST) Payment The Jobseeker’s Transitional Payment is a special arrangement under the Jobseeker’s Allowance scheme that aims to support lone parents into the workforce while they have young children.

It is available to people who are not cohabiting and whose youngest child is aged between 7 and 13 years inclusive.

Many also enquire about leave options for parents which may be available from their employment such as Paternity Leave, Parental Leave, Parents leave and Adoptive Leave.

Each of these types of leave may also carry a possible social welfare entitlement by way of a paid benefit if certain PRSI requirements are met.

Another asset to families is the One-Parent Family Payment, a payment for men and women under the age of 66 who are raising children without the support of a partner.

Another great resource to families is the Child Benefit, which is a monthly payment to the parents or guardians of children under 18, who are in full-time education or training. The payment is universal, which means that your income level and social insurance (PRSI) will not affect whether or not you’re entitled to it.

Speaking about International Day of Families, Frances Clifford, Kerry Citizens Information Manager, said, “International Day of Families is a very important date in the calendar year, it is an occasion to celebrate the importance of families, people, societies and cultures around the world.  Our goal for this day is to let every family know that we are here to advise and support them. So regardless of your query, call your local centre and we will guide you in the right direction, for you”.

For anyone needing information, advice or who have an advocacy issue, they can call a member of the local Citizens Information team in Kerry on 0761 07 7860, they will be happy to assist and make an appointment if necessary.

The offices are staffed from Monday to Friday from 10am to 4pm. Alternatively, you can email at tralee@citinfo.ie or log on towww.citizensinformation.ie for further information and contact details.

Athletics Legend Sonia Helps Launch CIS Wellness Programme

.
Sonia O’Sullivan taking part in a Zoom session to help launch the South Munster Citizens Information Service’s Wellness Policy and Programme.

WORLD Championships and Olympic Games medals winner, Sonia O’Sullivan participated in the launch of South Munster Citizens Information Service first ever Wellness Policy and Programme.

She linked in via Zoom from Melbourne last Wednesday to encourage and inspire the team to participate in the wide array of activitiesplanned for 2021 including mental health, healthy eating and physical activity initiatives.

The team looked for her tips around motivation, training, nutrition, recovery and of course her own experiences on the track and in competition.

Continued below…

.

Sonia, who is a big supporter of the Citizens Information Service said; “I am delighted to see Citizens Information prioritise Workplace Wellness especially at this time. I know from my father who volunteers there, what great work they do in supporting others and I’m glad to see them looking after themselves. They have a super programme planned and I wish them every success with it.”

A team of “Wellness Champions” from Cork & Kerry was created to develop a Wellness Policy and Calendar of Events, based on feedback from their teams.

The events include mental health, healthy eating and physical activity initiatives and ranges from Couch to 5k, Open Water Swimming, Cycling, Healthy Eating, CBT initiatives and much more.

Niall Cremin, Chair of the South Munster Citizens Information Service said “We are committed to supporting “wellness” in the workplace. We want to ensure SMCIS workplaces are somewhere people look forward to coming to every day, and where everyone feels supported.

Dr. Lorraine O’Donovan, Regional Manager for South Munster Citizens Information Service added: “Sometimes, in our efforts to ensure that we respond to the needs of others, we can sometimes forget to look after ourselves, we are committed to supporting our teams to do so and we hope our Wellness Plan has a little bit of everything for everyone in it.”

Dr. Ailis Brosnan, Infinite Wellness, who assisted with the policy development and implementation plan said that “It was a pleasure to work with South Munster Citizens Information Service.  It was evident right from the start that they were genuinely interested in making a difference for their staff – the support and enthusiasm for the programme has been demonstrated from all levels of the organisation. I wish them every success in creating a healthier and happier workplace.”

Kerry Citizens Information Centre Course Participants Receive Awards

 

Citizen Information Board - certificate awards ceremony at IT Blanchardstown. Picture Colm Mahady / Fennells - Fennell Photography Copyright 2015
At the Citizen Information Board – certificate awards ceremony at IT Blanchardstown were, from left: Anne Condon (Tralee CIC), Mary Lyne (CIB Annascaul), Carmel Mulcahy (Tralee CIC), Eileen Moriarty (Caherciveen CIC), Mary Rafferty (Killarney CIC), Michael Kenny (Killorglin CIC), Assumpta Harvey (ITB). Back L- R: Tina Curtin (Killarney CIC), Ita Mangan (Chair of CIB), Aine Brosnan (Tralee CIC), Frances Clifford (Manager Kerry).

ALL of the Kerry Citizens Information course participants received their FETAC accredited, Advanced Certificates for the Information, Advice and Advocacy Programme with distinction, in the Institute of Technology in Blanchardstown last week.

Development Manager, Frances Clifford, commended the programme participants, who were both staff and volunteers, for making the commitment to complete a course which was directly related to their role in Citizens Information and would benefit the service and the public they serve.

“I am so proud that all the staff and volunteers completed the course and doubly proud they did so with distinction. It was well deserved given the hours they put into it outside of their work & volunteering commitments and shows a real commitment on their part to providing a quality service to the people of Kerry,” she said.

Kerry CIS provides independent information, advice and advocacy services to the community on their rights, entitlements and the social services that exist to support them.

Kerry Citizens Information Service Gets The Gold Star

Kerry ETB Insert Aug:Sep
.
KCIS Role Model Oct15
(Click on image to enlarge) Staff and management of Kerry Citizens Information Services celebrate their Gold Star award. Front from left; Jane Kingerlee, Frances Clifford and Tina Curtin. Back from left; Kirstie Nowak, Aine Brosnan, Nora O’Connor, Susan Deery, Ann Roche, Mary Grandfield and Michael Kenny.

KERRY Citizens Information Service (Kerry CIS) was awarded the European Foundation of Quality Management Gold Star “Role Model” Quality Standard Award having reached the quality standards of customer service excellence required.

They are one of only three services nationwide from a pool of 46 services to receive this esteemed “Role Model” Award level.   This is in addition to achieving the Gold Star Quality Award in 2014.

Development Manager, Frances Clifford, acknowledged that it was very much a team effort and she is extremely proud of the Kerry CIS team, she thanked them for their support and enthusiasm with which they engaged with the quality award process whilst continuing to meet the daily demands in their service.

Continued below…

Tralee CTC new Insert
.

“The award is testament to the commitment and dedication of the entire team in Kerry Citizens Information Service. We are very proud to be one of only three services nationally to achieve the esteemed Role Model Award level,” she said.

The Kerry CIS Board of Management and the Chair, Jacqui Browne firmly believe in the ethos of Service Excellence.

“This award recognises and reinforces our commitment to excellence in providing a quality assured service to the public in accordance with agreed standards with  a person centred approach by all the Information Providers who work within the service,” she said.

The service underwent a rigorous in-depth assessment to measure their performance against the EFQM (European Foundation for Quality Management) Role Model principles. This independent assessment was conducted by the Centre for Competitiveness, which is the national partner for EFQM in Ireland. The requirements are benchmarked against a framework of European Best Practice.

Kerry CIS provides independent information, advice and advocacy services to the community on their rights, entitlements and the social services that exist to support them. They provide information on a wide range of issues, including employment rights, housing, social welfare, family matters, pensions, migrant rights, health services, education, disability and much more.

They can also help complete forms, write letters make telephone calls and calculate entitlements.   Last year they dealt with over 19,000 callers and over 26,000 queries in Kerry.

Kerry Citizens Information Service Gets The Gold Star

 

rsz_tralee_cis_award
Staff at Kerry Citizens Information Services; Frances Clifford (Mgr), Susan Deery (Killarney), Aine Brosnan (Tralee), Nora O’Connor (Killorglin), Tina Curtin (Killarney), Jane Kingerlee (Kenmare), Kirstie Nowak (Tralee), Mary Grandfield (Caherciveen).

THE Kerry Citizens Information Service (KCIS) recently received the EFQM Gold Star Service Excellence Quality Mark having reached the quality standards of customer service excellence required.

The service underwent a rigorous in-depth assessment to measure their performance against the EFQM (European Foundation for Quality Management) principles.

On receipt of the award Jacqui Browne, Chair of Kerry CIS said: “The Gold Star Service Excellence Award focuses on the impact of service delivery on customers. It is a testament to the commitment and dedication of all concerned in Kerry Citizens Information to have achieved this award”.

Last year Kerry CIS responded to 26,612 queries from 19,042 callers.

The Citizens Information Service provides an Information, Advice and Advocacy service to members of the public who have queries in relation to their rights and entitlements.

They cover a broad range of topic areas including social welfare, housing, consumer issues, employment, education, health, local services and many more. The service is free, independent, and confidential.  The difficult economic climate means that more people than ever are availing of the service.