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(Click on image to enlarge) Staff and management of Kerry Citizens Information Services celebrate their Gold Star award. Front from left; Jane Kingerlee, Frances Clifford and Tina Curtin. Back from left; Kirstie Nowak, Aine Brosnan, Nora O’Connor, Susan Deery, Ann Roche, Mary Grandfield and Michael Kenny.
KERRY Citizens Information Service (Kerry CIS) was awarded the European Foundation of Quality Management Gold Star “Role Model” Quality Standard Award having reached the quality standards of customer service excellence required.
They are one of only three services nationwide from a pool of 46 services to receive this esteemed “Role Model” Award level. This is in addition to achieving the Gold Star Quality Award in 2014.
Development Manager, Frances Clifford, acknowledged that it was very much a team effort and she is extremely proud of the Kerry CIS team, she thanked them for their support and enthusiasm with which they engaged with the quality award process whilst continuing to meet the daily demands in their service.
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“The award is testament to the commitment and dedication of the entire team in Kerry Citizens Information Service. We are very proud to be one of only three services nationally to achieve the esteemed Role Model Award level,” she said.
The Kerry CIS Board of Management and the Chair, Jacqui Browne firmly believe in the ethos of Service Excellence.
“This award recognises and reinforces our commitment to excellence in providing a quality assured service to the public in accordance with agreed standards with a person centred approach by all the Information Providers who work within the service,” she said.
The service underwent a rigorous in-depth assessment to measure their performance against the EFQM (European Foundation for Quality Management) Role Model principles. This independent assessment was conducted by the Centre for Competitiveness, which is the national partner for EFQM in Ireland. The requirements are benchmarked against a framework of European Best Practice.
Kerry CIS provides independent information, advice and advocacy services to the community on their rights, entitlements and the social services that exist to support them. They provide information on a wide range of issues, including employment rights, housing, social welfare, family matters, pensions, migrant rights, health services, education, disability and much more.
They can also help complete forms, write letters make telephone calls and calculate entitlements. Last year they dealt with over 19,000 callers and over 26,000 queries in Kerry.
