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In front; Declan Murphy Projects Officer with Fáilte Ireland with Conference and Banqueting Manager Madeleine Doyle; Rose Hotel General Manager Mark Sullivan, HR Manager Susan Kelly and Director of Sales and Marketing Michele King and staff from the Rose Hotel at the presentation of the Service Excellence Business Award from Fáilte Ireland at the hotel on Wednesday. Photo by Dermot Crean
THE Rose Hotel has once again been recognised for its high standards of excellence, having recently received the Service Excellence Business Award from Fáilte Ireland.
Highly regarded in the hospitality industry, the Fáilte Ireland Service Excellence Programme encourages the optimisation of individual and collective operational capability, leading to improved profitability for hotels and businesses around the country.
Mark Sullivan, General Manager of The Rose Hotel said; “We are delighted to have received this accreditation and hope to continue working with Fáilte Ireland on programmes like this in the future, ensuring the staff at The Rose Hotel offer the best possible service to our very valuable customers.’’
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The Accredited Service Excellence Programme is suitable for all management and front of house staff in a tourism related business.
The award can be achieved in three ways; individually, upon completion by members of a full day or online workshop; as a business, where 75% of front of house staff complete the programme or through the Destination Awards, where a certain number of set criteria in alliance with other key local businesses are met.
For more information on the Fáilte Ireland Accredited Service Excellence Programme, visit www.failteireland.ie
Some of The Rose Hotel staff with the Service Excellence Business Award from Fáilte Ireland. Photo by Dermot Crean
